Cancellation Policy.

You can cancel a class up to 12 hours before it starts with no charge. The credit returns to your account and is immediately available to rebook.

Cancellations made less than 12 hours before class, and no-shows, are charged at the full class rate or deducted from your class pack. Reformer classes are small - late cancellations mean someone on the waitlist misses out.

You can cancel your membership any time before your next billing date through your account or by emailing us. No long-term contracts, no exit fees, no awkward phone calls.

You can freeze your membership up to twice a year, for up to 30 days each time. Please request your freeze in advance - we can't backdate them.

Class packs are non-refundable once purchased, but in exceptional cases we can transfer remaining credits to another person. Just email us and we'll sort it.

Gift cards are non-refundable once purchased. They never expire and are fully transferable, so they're easy to pass on.

If we have to close the studio - illness, emergency, anything beyond our control - affected bookings are refunded in full or returned to your account as credit, your choice.

Genuine emergencies - sudden illness, bereavement, something serious - email us at hello@keinastudios.com. We're human, and we'll always try to do the right thing.