Terms of Use.

You may use our website and booking system to:

• view information about KEINA Studios;
• view class timetables and availability;
• create and manage your account;
• purchase classes, class packs, memberships, private sessions, products or services;
• make, amend or cancel bookings, where permitted;
• access studio information, policies and updates;
• contact KEINA Studios.

You agree to use our website, booking system and online services only for lawful, personal and non-commercial purposes.

You must not misuse our website, booking system or online services.

You must create and use your own account.

You are responsible for ensuring that your account information is accurate, complete and kept up to date.

You are responsible for:

• keeping your login details secure;
• checking your booking confirmations;
• checking expiry dates and membership details;
• ensuring your payment details are accurate and up to date;
• ensuring your health and emergency contact information is accurate where required.

You must not:

• create multiple accounts to misuse offers or promotions;
• allow another person to use your account;
• use another person's account;
• provide false or misleading information;
• use the booking system in a fraudulent, abusive or unauthorised way.

KEINA Studios may suspend or terminate an account where there is misuse, fraud, payment failure, breach of terms, inappropriate conduct or any other reasonable concern.

Bookings and purchases made through the booking system are subject to our Terms & Conditions and any specific terms shown at the point of purchase.

Creating an account or accessing the booking system does not guarantee availability for any class, session, product, instructor, timetable slot or service.

Prices, availability, class descriptions, instructors, timetables and services may change from time to time.

You are responsible for checking the details of any purchase or booking before confirming it.

Before participating in any class, private session, event, private hire activity or other physical activity, you must complete the required Health Questionnaire and Liability Waiver.

You must provide accurate information and update KEINA Studios if your health, injury status, pregnancy status, medical condition or ability to exercise safely changes.

Participation is subject to our Liability Waiver and health and safety requirements.

You must not use our website, booking system or online services to:

• break the law;
• commit fraud;
• impersonate another person;
• upload or transmit harmful, offensive, abusive or unlawful material;
• interfere with the security or operation of the website or booking system;
• attempt to gain unauthorised access to accounts, systems or data;
• scrape, copy or extract data without permission;
• misuse promotions, memberships, credits or guest passes;
• harass, abuse or target KEINA Studios, its instructors, staff, clients or partners.

We may restrict, suspend or terminate access where we reasonably believe there has been misuse or breach of these Terms of Use.

All content on the KEINA Studios website, booking system, social media, marketing materials and digital platforms belongs to KEINA Studios or is used with permission.

This includes, but is not limited to:

• text;
• images;
• videos;
• logos;
• branding;
• design;
• class descriptions;
• graphics;
• downloads;
• website layout;
• written materials;
• digital content.

You must not copy, reproduce, adapt, distribute, publish, sell, exploit or use KEINA Studios content for commercial purposes without prior written permission.

You may use our website and content for personal, non-commercial use only.

If you tag KEINA Studios, send us content, leave reviews, submit feedback, share images or otherwise provide content to us, you confirm that you have the right to do so.

You must not submit content that is:

• unlawful;
• offensive;
• discriminatory;
• abusive;
• misleading;
• defamatory;
• invasive of another person's privacy;
• infringing someone else's rights.

We may remove, report or refuse to use content where appropriate.

We will only use identifiable client images or videos for marketing where appropriate consent has been obtained.

Our website or booking system may include links to third-party platforms, including booking software, payment processors, social media platforms or partner websites.

We are not responsible for the content, availability, security, privacy practices or terms of third-party websites or platforms.

You should review the relevant third-party terms and privacy policies before using them.

Payments may be processed through third-party payment providers.

KEINA Studios does not store full payment card details.

You are responsible for ensuring that your payment details are accurate and up to date.

Failed payments, chargebacks, refunds, recurring memberships and purchase terms are dealt with under our Terms & Conditions and any specific purchase or membership terms.

We aim to keep our website and booking system available, but we do not guarantee uninterrupted access.

Access may be affected by:

• maintenance;
• technical issues;
• internet disruption;
• third-party platform issues;
• booking system downtime;
• security updates;
• events outside our reasonable control.

KEINA Studios is not responsible for loss arising from temporary unavailability of the website, booking system or online services, except where liability cannot legally be excluded.

We aim to keep information on our website, booking system and online platforms accurate and up to date.

However, information may change from time to time, including:

• prices;
• timetable details;
• instructor details;
• class descriptions;
• opening hours;
• availability;
• policies;
• promotions;
• services.

If there is an obvious error in pricing, availability, booking information or service description, we may correct it and contact affected clients where appropriate.

We process personal data in accordance with our Privacy Policy.

By using our website, booking system or online services, you acknowledge that your personal data may be processed for purposes including:

• account creation;
• bookings;
• payments;
• customer support;
• health and safety;
• marketing, where consent or another lawful basis applies;
• legal and operational administration.

You must ensure that any personal information you provide is accurate and kept up to date.

We may contact you using the contact details linked to your account.

Communications may include:

• booking confirmations;
• class updates;
• cancellations;
• payment notices;
• membership updates;
• policy updates;
• service information;
• safety or operational notices;
• marketing communications, where permitted.

You are responsible for keeping your contact details accurate.

You must not knowingly introduce viruses, malware, harmful code or any other material that may damage or interfere with our website, booking system or online services.

You must not attempt to gain unauthorised access to our systems, servers, accounts, data or connected platforms.

Any suspected misuse, security breach or unauthorised access may be reported to the relevant authorities where appropriate.

Nothing in these Terms of Use excludes or limits liability for death or personal injury caused by negligence.

Nothing in these Terms of Use excludes or limits liability for fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.

Subject to the above, KEINA Studios is not liable for loss or damage arising from:

• misuse of the website or booking system;
• inaccurate information provided by you;
• your failure to keep account details secure;
• temporary unavailability of the website or booking system;
• third-party platform issues;
• unauthorised use of your account where caused by your failure to protect your login details;
• events outside KEINA Studios' reasonable control.

We may suspend, restrict or terminate your access to our website, booking system, account or services where we reasonably believe that:

• you have breached these Terms of Use;
• you have breached our Terms & Conditions;
• your account has been misused;
• payment remains outstanding;
• false or misleading information has been provided;
• there is a health, safety, welfare, security or conduct concern;
• continued access may cause harm, disruption or risk to KEINA Studios, its clients, instructors, staff, systems or reputation.

KEINA Studios may update these Terms of Use from time to time.

Updated Terms of Use will take effect once published through our website, booking system or other client communication method.

Continued use of our website, booking system or online services after updated Terms of Use are published constitutes acceptance of the updated terms.

Where a material change affects an existing purchase or booking, we will take reasonable steps to notify affected clients.

These Terms of Use are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms of Use shall be subject to the courts of England and Wales.